Help

FAQs & Support for Your Orders

Find answers with Nature Spices Help: FAQs, order tracking, shipping queries, payment assistance, and account help. Get comprehensive customer support

Nature Spices ® distributes high-quality products

All our products are subject to the strictest controls and the raw materials are sourced directly from hand-picked farmers and wholesalers. This way we can ensure that you can benefit from a production devoid of any additives and adulteration.

A transparent process guarantees the origin and certification of the product.

It is very important to us to comply with all relevant import requirements and to ensure high quality controls.

In our online shop you will find all our products.

To add a product to your cart, click on the respective product, select the desired pack size and click on the button “Add to cart”.

Now you can see your order by clicking on the shopping cart icon in the upper right corner of the screen. By clicking on the button “Continue to checkout” you will get to the payment page and you can send your order after entering the shipping and billing address and selecting the payment method.

The shipment usually takes 2-3 working days.

We currently ship our products to the following countries:

  • Germany
  • Austria
  • Switzerland
  • Belgium
  • Luxembourg
  • Netherlands
  • Spain
  • Italy

 

Currently we support the following payment methods.

PayPal

If you have selected PayPal as the payment method, you will be forwarded directly to PayPal, after submitting your order.
In order to log in to your PayPal account, you have to enter your PayPal access data.

The amount of the transaction will then be charged to your account.

Direct Debit (SEPA)

If you have selected Direct Debit as the payment method, you have to enter your bank details before submitting your order.

The amount of the transaction will then be charged to your account.

Giropay

If you have selected Giropay as the payment method, you will be forwarded directly to Giropay, after submitting your order.

The amount of the transaction will then be charged to your account.

SOFORT

If you have selected SOFORT as the payment method, you will be redirected to SOFORT, after submitting your order.

The amount of the transaction will then be charged to your account.

Credit Card

If you have selected Credit Card as the payment method, you have to enter your credit card details before submitting your order.

The amount of the transaction will then be charged to your credit card.

iDeal

If you have selected iDeal as the payment method, you will be redirected to iDeal, after submitting your order.

The amount of the transaction will then be charged to your account.

To create a new account or sign in to your existing account, click on the “My Account” link in the menu bar. Fill out the appropriate fields and then click on the “Login” or “Register” button.

Once you create a customer account, you can view your recent orders, manage your delivery and billing address, and edit your password and account details.

If you need additional help, please feel free to contact our customer service by using the contact form.